Privacy Policy

Introduction

Underdog Academy ("we", "us", "our") operates the sales training platform at ai.underdogsales.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

Information We Collect

We collect the following types of information to provide and improve our services:

• Email address — collected during account creation for authentication and service communications.
• Name — provided in your profile for personalization and community features.
• Voice recordings — AI roleplay sessions are processed by Retell AI. Recordings are used for session scoring and feedback.
• Usage data — pages visited, features used, XP earned, lesson progress, and other platform interactions.

How We Use Your Information

Your information is used to:

• Provide and improve the Underdog Academy platform.
• Manage your account and personalize your experience.
• Power AI roleplay sessions and generate performance scores and feedback.
• Track your learning progress, XP, streaks, badges, and leaderboard position.
• Send service-related communications (account updates, important notices).

Third-Party Services

We use the following third-party services to operate the platform. Each has its own privacy policy governing how they handle your data:

• Retell AI— voice-based AI roleplay sessions. Session recordings are stored per Retell AI's data retention policy.
• Supabase — database hosting and user authentication. Your account data is stored securely with row-level security policies.
• Vercel — application hosting and content delivery.

Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the platform to function and cannot be disabled. We do not use advertising or tracking cookies.

Data Retention

Your account data is retained for as long as your account is active. Voice recordings from AI roleplay sessions are retained per Retell AI's data retention policy. If you delete your account, we will remove your personal data from our systems within 30 days. You can request data deletion at any time by contacting us.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data and account.
• Withdraw consent for optional data processing.

To exercise any of these rights, please contact us at support@ai.underdogsales.com.

Contact

For questions about this Privacy Policy or how we handle your data, please contact us at support@ai.underdogsales.com.

Last updated: March 2026